Customer Experience Agent
Core
Manage end-to-end shipment processes and proactively monitor cargo transport to ensure compliance with transport plans and customer promises.
Role type
Customer Experience Agent (Logistics)
Builds
Shipment execution and customer service for assigned client portfolio
Domain
Global logistics and freight forwarding
Deliverable
client delivery
Required skills
Customer service in freight forwarding, process ownership, relationship building, problem-solving, critical thinking, MS Excel proficiency, multi-system navigation
Preferred skills
Second European language, continuous improvement mindset
Responsibilities
Monitor and manage end-to-end shipment processes, coordinate deliveries/loadings with focus on rail/truck transport, maintain customer relationships via phone/mail/visits, stay current on local/foreign rules and procedures, support team KPI targets
Seniority
Individual Contributor