Lead Logistics CX and Operations Specialist - Japanese Speaker
Core
Manage customer inquiries, resolve visibility issues, and execute operational activities to ensure service excellence for Maersk's visibility solutions.
Role type
Lead Logistics CX and Operations Specialist
Builds
Customer experience and operational visibility for Maersk supply chain
Domain
Logistics / Supply Chain / Customer Experience
Deliverable
client delivery
Required skills
Fluent Japanese (oral and written), Advanced Microsoft Excel, Analytical and problem-solving skills, Task prioritization
Preferred skills
Supply Chain Management experience, Shipment visibility solutions knowledge, Power BI reporting, Process improvement experience
Responsibilities
Manage customer inquiries and provide timely updates, Investigate and resolve visibility-related issues, Execute operational activities per SOPs, Monitor service performance, Identify process improvement opportunities, Support reporting and analysis
Seniority
Individual Contributor, Lead level
