Team Leader - Freight Brokerage
Core
Lead a team of Freight Brokerage Specialists to manage end-to-end load execution, carrier coordination, and shipment tracking while ensuring service commitments and operational efficiency.
Role type
Senior IC operations manager (freight brokerage)
Builds
Shipment execution services for customers via carrier networks
Domain
Logistics / Transportation / Supply Chain
Deliverable
product features
Required skills
Team leadership, operational KPI management, stakeholder management, escalation resolution, performance analysis, MS Excel proficiency, shift management
Preferred skills
Freight/Transportation operations experience, Trucking/Carrier operations, Dispatch/Load coordination, 3PL/4PL operations, 8-12 years experience
Technologies
MS Excel
Responsibilities
Lead, coach, and develop a team of Freight Brokerage Specialists; Oversee end-to-end load execution from pickup through delivery; Monitor load execution and shipment status for proactive intervention; Own and drive key operational KPIs including productivity and on-time performance; Serve as the primary escalation point for complex customer and operational issues.
Seniority
Senior, hands-on IC
