Regional Head of Landside Operations APA
Core
Managing end-to-end dispatch operations, shipment planning, carrier assignment, container movement monitoring, and ensuring timely delivery to customer locations.
Role type
Regional Head of Landside Operations
Builds
End-to-end dispatch operations and container movement processes for global trade
Domain
Logistics / Freight forwarding / Landside operations
Deliverable
product features
Required skills
Shipment planning, carrier assignment, exception management, vendor dispute resolution, charge approvals, continuous improvement, process efficiency optimization, team leadership, stakeholder communication, business performance management, revenue leakage prevention, SLA compliance, KPI tracking, capacity management, staffing planning, global business coordination, change management, problem-solving, Kaizen implementation
Preferred skills
Finance and Accounting background, landside business knowledge, experience in shipping container logistics
Technologies
None explicitly stated
Responsibilities
Ensure contribution margin profitability across customers, maintain strong process controls to prevent revenue leakage, ensure compliance with Service Level Agreements, track and monitor KPIs related to the process, motivate and coach teams to deliver organizational outcomes, identify and implement solutions to eliminate recurring disruptions, participate in business contingency testing, support team escalations and operational inconveniences
Seniority
Senior, hands-on IC with leadership responsibilities
