Regional Head of Landside Operations APA
Core
Managing end-to-end dispatch operations, shipment planning, carrier assignment, container movement monitoring, and ensuring timely delivery to customer locations.
Role type
Senior regional operations leader (logistics)
Builds
Dispatch operations and logistics processes for global trade
Domain
Global trade, shipping, container logistics
Required skills
End-to-end dispatch operations management, shipment planning, carrier assignment, container movement monitoring, exception management, vendor dispute resolution, charge approvals, continuous improvement, process efficiency optimization, business performance management, revenue leakage prevention, Service Level Agreement compliance, performance management framework tracking, team leadership and coaching, stakeholder communication, contingency planning, capacity management, staffing planning, global business environment experience, cultural adaptability, analytical problem-solving, change management, Kaizen implementation, productivity and quality focus, WFO adherence, SLA compliance
Preferred skills
Finance and Accounting background, postgraduate degree, prior experience in freight forwarder industry, experience leading individual contributors or team leaders, large scale improvement implementation experience
Technologies
None explicitly stated
Responsibilities
Ensure contribution margin across customers are profitable/positive, ensure strong process controls to prevent revenue leakage, ensure processes are performed as per agreed Service Level Agreement terms, ensure compliance to Performance Management Framework and track KPIs, motivate and coach team to deliver organizational outcomes, identify and implement solutions to eliminate recurring disruptions, participate in business contingency testing, support other GSCs during contingency procedures, promote effective communication and continuous improvement, support team in escalations or operational inconveniences
Seniority
Senior, hands-on IC with leadership responsibilities