Ocean Customer Experience Specialist - MEX
Core
Deliver high-quality customer service support for Ocean logistics products by managing inquiries, resolving cases, and ensuring timely completion of operational tasks for import and export shipments.
Role type
Senior IC customer experience specialist (logistics)
Builds
Customer service cases and operational support for global trade logistics
Domain
Logistics / Supply Chain / Ocean Freight
Deliverable
client delivery
Required skills
case management, customer service, logistics operations, import/export documentation, multi-tasking, accuracy, nightshift adaptability
Preferred skills
Salesforce, ticketing systems, cross-functional collaboration
Technologies
case management platforms, email
Responsibilities
Manage customer inquiries via email and case management systems; Resolve concerns related to invoices, Bills of Lading, and shipment documentation; Prioritize workload to meet turnaround time and productivity targets; Collaborate with Mexico-based teams and internal stakeholders; Document actions and maintain complete case records.
Seniority
Mid-level, hands-on IC
