Customer Success Senior Specialist - Spanish
Core
Senior Customer Success Specialist supporting Client Managers to drive customer retention, loyalty, and business outcomes through Maersk logistics solutions.
Role type
Senior Customer Success Specialist (Sales Support)
Builds
Long-term trusted customer relationships and ensures delivery of commercial commitments.
Domain
Global Logistics and Supply Chain
Required skills
Account management execution, Commercial knowledge, Contract management, Sales support, Customer relationship building, MS Office proficiency (Excel, Word, Outlook, PowerPoint), Problem-solving for customer pain points
Preferred skills
Bachelor's degree in Logistics/Supply Chain, Experience in Sales Support or Customer Support
Technologies
MS Office Suite (Excel, Word, Outlook, PowerPoint)
Responsibilities
Monitor customer progress against goals and drive adoption, Resolve customer challenges by coordinating with internal teams, Manage CAT allocation and contract renewals, Communicate service or rate changes to assigned accounts, Support management with escalations, disputes, and special projects
Seniority
Senior, hands-on IC