Lead Logisitics Customer Experience & Operations Specialist
Core
Owns and manages the end-to-end shipment process and customer experience for key accounts, ensuring compliance with company procedures and customer agreements.
Role type
Senior Customer Service Agent (Logistics/Supply Chain)
Builds
End-to-end logistics lifecycle execution for key customers
Domain
Global Shipping / 4PL / Control Tower Operations
Deliverable
client delivery
Required skills
Export logistics expertise, 4PL operations knowledge, Control Tower operations experience, Exception management, SOP/IOP development, Upselling identification, Stakeholder engagement, Data quality management
Preferred skills
Process efficiency improvement, Business growth focus, Voice of customer advocacy
Technologies
Shipping document systems, Customer Invoice systems
Responsibilities
Manage end-to-end shipment process, Resolve customer issues by engaging internal stakeholders, Respond to customer enquiries timely and accurately, Review and update Standard Operating Procedures (SOPs), Identify and execute upselling opportunities, Maintain high-quality data standards
Seniority
Senior, hands-on IC
