Lead Logistics Customer Experience and Operations Specialist
Core
Manage end-to-end supply chain operations including shipment tracking, milestone reporting, exception handling, and vendor coordination for 3PL/4PL workflows.
Role type
Senior IC logistics operations specialist
Builds
Shipment visibility reports, KPI dashboards, and operational trackers for customers and internal stakeholders
Domain
Logistics / Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Shipment lifecycle management, milestone tracking, exception handling, vendor coordination, KPI reporting, stakeholder communication, process documentation, data validation, automation testing
Preferred skills
DCM (Destination Management) knowledge, Power BI, Power Automate, AI tool integration, Excel advanced functions
Technologies
Excel, Power BI, Power Automate
Responsibilities
Execute shipment tracking and milestone updates; coordinate with 3PL/4PL vendors; handle customer and stakeholder queries via email; prepare RCA for process deviations; support automation/AI initiatives; maintain SOPs and trackers
Seniority
Mid-Senior, hands-on IC
