Sr CX Consultant
Core
End-to-end logistics operations management and complex issue resolution for global trade customers.
Role type
Senior Customer Experience Consultant (Logistics Operations)
Builds
End-to-end logistics services, operational improvements, and customer engagement programs.
Domain
Global Logistics / Supply Chain / Sea & Air Freight
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end logistics operations management, complex issue resolution, root cause analysis, KPI monitoring, customer relationship management, project coordination, team performance management, process optimization, business analysis, stakeholder coordination
Preferred skills
Sea/air logistics experience, 3PL experience, supply chain experience, process improvement expertise, data analysis skills
Technologies
N/A
Responsibilities
Independently manage and monitor end-to-end logistics operations to meet KPIs; Act as key customer contact and coordinate regular engagements; Handle complex exceptions and drive root cause analysis; Support leaders with business and performance analysis; Lead new business requirements and platform implementation; Monitor team performance and manage daily task allocation; Collaborate with product, operations, finance, and commercial teams.
Seniority
Senior, hands-on IC
