Customer Service Representatives
Core
Ensuring accurate and timely movement of freight to specific destinations within customer service standards.
Role type
Customer Service Representative (Logistics)
Builds
End-to-end warehousing and distribution logistics solutions
Domain
Supply chain logistics and freight distribution
Deliverable
product features
Required skills
Data entry, documentation processing, WMS system management, customs clearance recording, data integrity maintenance, container-level paperwork processing, diversion tracking, customer communication, service failure reporting, claim processing
Preferred skills
Cross-training, quality program support, special project execution
Technologies
WMS system, consoles
Responsibilities
Verify delivery orders and bills of lading, check and input data in systems, update WMS, process documentation, record customs clearance, maintain data integrity, process paperwork for operations, track diversions, communicate with customers and brokers, report service failures, handle customer requests, assist staff, cross-train, process customer claims, support quality programs
Seniority
Individual Contributor, entry to mid-level