Sr Customer Experience Partner – 4PL
Core
Senior Customer Experience Partner managing end-to-end logistics activities and customer outcomes for a large-scale integrated Supply Chain Management operation.
Role type
Senior IC Customer Experience Partner (4PL)
Builds
End-to-end transportation and supply chain operations across multiple modes
Domain
Logistics / Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Logistics operations, Supply Chain Management, Control Tower, Transportation management platforms, Analytical thinking, Data interpretation, Process improvement, Stakeholder management, Excel, Operational analytics
Preferred skills
Import/export operations, System enhancements, Root-cause analysis
Responsibilities
Execute customer programs per SOPs/IOPs/KPIs, Build and maintain customer relationships, Analyze service performance and trends, Lead operational reviews and KPI reporting, Coordinate new projects and system enhancements, Manage operational exceptions
Seniority
Senior, hands-on IC
