Area CX Business Partner
Core
Drive continuous improvement and support performance management for Customer Experience (CX) teams across assigned logistics business areas (Ocean, SCM, 4PL, LCL, Air, Landside, Customs).
Role type
Senior IC CX Business Partner / Continuous Improvement Lead
Builds
Local CX teams, performance management cycles, change management strategies, and process improvement initiatives.
Domain
Global logistics and freight forwarding
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Continuous improvement mindset, Project Management, Process improvement, Change management, Performance management, Data analysis, Stakeholder influence, Strategic planning, Gap analysis, Cost/effort quantification
Preferred skills
International experience, Matrix organization navigation, Self-starter capability
Technologies
Performance management tools, Change management frameworks
Responsibilities
Anchor and facilitate project prioritization and readiness for CX Leaders; Define local KPIs and ensure performance management cycles are followed; Coordinate functional excellence activities and develop change management strategies; Sustain continuous improvement deployment and maturity; Identify process/CX gaps and propose solutions; Co-create or facilitate TIP with quantifiable savings; Deliver projects impacting assigned business areas; Support CX teams with performance management tools.
Seniority
Senior, hands-on IC with strategic influence
