Area CX Business Partner
Core
Drive continuous improvement and support performance management for Customer Experience (CX) teams across assigned logistics business areas (Ocean, SCM, 4PL, LCL, Air, Landside, Customs).
Role type
Senior IC Business Partner (Continuous Improvement & Performance Management)
Builds
Local CX teams, performance management cycles, change management strategies, and project delivery for global logistics operations.
Domain
Logistics / Freight Forwarding / Supply Chain Management
Required skills
Continuous improvement mindset, Process improvement, Project Management, Change management, Performance management, Stakeholder influence, Analytical thinking, Customer focus, Strategic planning, Gap analysis
Preferred skills
International experience, Matrix organization navigation, Self-starter, Effective change agent
Technologies
None explicitly stated
Responsibilities
Anchor and facilitate project prioritization and readiness for CX Leaders; Support definition of local KPIs and performance management tools; Coordinate functional excellence activities and develop change management strategies; Sustain continuous improvement deployment; Identify process/CX gaps and propose solutions; Co-create or facilitate TIPs with quantifiable savings; Deliver projects impacting assigned business areas; Hand over projects/changes to CX teams.
Seniority
Senior, hands-on IC