Lead Logistics CX & Operations – CBL Specialist
Core
Validate Carrier Bills of Lading (CBL) against FCR/HBL, Shipping Instructions, and SCM system data to ensure data integrity and zero discrepancies for ocean freight operations.
Role type
Specialist logistics operations (document validation)
Builds
Accurate carrier documentation and shipment status updates for FinOps, Customs, and Destination teams
Domain
Ocean freight logistics / Supply Chain Management
Required skills
CBL/FCR/HBL/Manifest documentation knowledge, SCM system data entry, SLA/cut-off management, issue escalation, stakeholder coordination, process standardization, automation tool usage, Kaizen mindset
Preferred skills
Power BI, Power Automate, automated checking tools
Technologies
SCM platforms, carrier portals, MS Office (Excel, Outlook), Power BI, Power Automate
Responsibilities
Validate CBLs against source documents and system records, execute timely data entry in SCM platforms, monitor carrier cut-off schedules, resolve data mismatches and carrier errors, coordinate with internal teams and external carriers/shippers, contribute to process standardization and automation initiatives
Seniority
Individual Contributor, Specialist level