Lead Logistics CX and Operations Team Leader
Core
Lead logistics operations and customer experience for the Chongqing team, driving profitability and end-to-end process efficiency.
Role type
Senior IC logistics operations team leader
Builds
Logistics operations and customer service processes for global trade
Domain
Logistics / Supply Chain
Required skills
People engagement and coaching, Service Level Agreement (SLA) management, KPI design and monitoring, Root cause analysis, Process improvement, Project management, Direct customer handling, Agile methodology, Data analysis, MS Office proficiency
Preferred skills
BPO or Customer Service process experience, Logistics industry experience, Cultural adaptability in global environments
Responsibilities
Motivate and coach teams to deliver organizational outcomes, Monitor and improve end customer KPIs, Collaborate with customers to resolve issues and prevent recurrence, Establish KPIs for newly migrated tasks, Continuously improve end-to-end processes for efficiency, Maximize team productivity by reducing idle resources, Identify areas for improvement in service delivery based on feedback.
Seniority
Senior, hands-on IC
