Lead Logistics Booking Service Specialist
Core
Support customer operations, reporting, and process optimization to enhance service quality and operational efficiency within the Maersk environment.
Role type
Senior IC Customer Experience Specialist (Reporting & Automation)
Builds
Automated workflows, Power BI dashboards, and optimized operational processes
Domain
Logistics / Customer Experience / Business Operations
Required skills
Process optimization, Data analysis, Issue resolution, Contract management, Dashboard development, Automation implementation
Preferred skills
Power BI, Power Automate, RPA, VBA/Macro development, Digital transformation
Technologies
Power BI, Power Automate, RPA, VBA, Macros
Responsibilities
Manage customer channels and resolve cases; Develop and maintain Power BI dashboards for operational visibility; Identify and implement automation solutions using RPA and digital tools; Drive continuous improvement initiatives to reduce manual effort; Collaborate with operational teams to transform repetitive tasks into automated workflows.
Seniority
Senior, hands-on IC
