Landside Operations Agent
Core
Provide diversified inland transportation services (trucking, railway, barge) to meet customer requirements and ensure timely supplier fulfillment.
Role type
Landside Operations Agent
Builds
Inland delivery performance and customer experience
Domain
Logistics and Supply Chain
Deliverable
product features
Required skills
Inland transportation logistics, Procurement logic, Cost management, Customer complaint resolution, Regulatory compliance (INCOTERMS, Customs, HS Code), Financial management (invoicing/dunning), Stakeholder relationship management, Process optimization
Preferred skills
Supply chain knowledge, Seasonality analysis, Risk mitigation, Multicultural communication
Technologies
ILSE, BST
Responsibilities
Dispatch orders according to procurement logic, Resolve customer complaints within stipulated timeframes, Update internal systems and charges, Optimize end-to-end service delivery, Capture customer voice for performance improvement, Ensure compliance with local policies and regulations
Seniority
Individual Contributor