AI Deployment Strategist
Core
Deploy production AI agents for strategic customers during the sales cycle, taking Zoom Virtual Agent from proof-of-concept to live, trusted daily use within 90 days.
Role type
Senior IC AI Deployment Strategist (Voice AI & LLM Agents)
Builds
Production-ready AI agents, voice experiences, and integrations for enterprise customers
Domain
Enterprise SaaS, Voice AI, LLM Orchestration
Deliverable
production ML models | product features
Required skills
LLM-based agent deployment, voice stack tuning (ASR/TTS/turn-taking), Python integration, evaluation framework design, CRM/telephony integration, technical stakeholder communication
Preferred skills
Contact centre domain knowledge, regulated industry deployment experience, open-source voice agent contributions
Technologies
Python, TypeScript, ElevenLabs, Azure, Cartesia, Genesys, Five9, NICE, Zoom Contact Center, Decagon, Sierra
Responsibilities
Design and deploy production-ready AI agents integrating with customer CRMs and telephony systems; Engineer voice experiences by tuning speech synthesis and interaction flows; Build evaluation frameworks to measure resolution rate and customer satisfaction; Capture product gaps and generalize field solutions into reusable platform capabilities; Transition successful pilots to Professional Services with documentation and playbooks
Seniority
Senior, hands-on IC