Customer Service Agent - 4PL
Core
Manage end-to-end shipment operations (export/import/domestic) and own the customer experience to ensure timely resolution of issues and superior satisfaction.
Role type
Senior Customer Service Agent (Logistics/4PL)
Builds
End-to-end shipment operations for global key customers
Domain
Global logistics and supply chain
Deliverable
client delivery
Required skills
End-to-end shipment management, root cause analysis, stakeholder management, process improvement, performance management, SOP compliance
Preferred skills
Global market knowledge, technical skills, continuous improvement mindset
Technologies
None stated
Responsibilities
Manage end-to-end export/import/domestic shipment operations, facilitate timely resolution of customer issues, improve customer satisfaction, execute tasks per customer SOP, manage daily/weekly/monthly/quarterly performance, proactively handle issues via root cause analysis, implement new processes and support projects, seek continuous improvement opportunities
Seniority
Mid-level (3-5 years experience)
