CX Agent - Lead Logistics
Core
Coordinate end-to-end customer shipments and resolve logistics issues to ensure timely and accurate delivery.
Role type
Senior CX Agent - Lead Logistics
Builds
Customer shipments and logistics operations
Domain
Global logistics and supply chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Supply chain management, freight forwarding, stakeholder coordination, vendor management, carrier management, cargo planning, consolidation, booking management, process adherence, KPI monitoring, problem resolution, prioritization, reporting
Preferred skills
English communication, MS Office proficiency, analytical skills, agile work methods, cross-functional collaboration
Technologies
MS Office (Word, Excel, PowerPoint)
Responsibilities
Coordinate with internal and external stakeholders for customer delivery; Collaborate with vendors, shippers, and operations teams to resolve customer issues; Maintain a customer-centric approach to prevent errors; Prioritize tasks based on business criticality; Work with commercial teams to strengthen customer relationships; Adhere to SOPs and IOPs; Take end-to-end ownership of customer shipments and issues; Monitor and improve end customer KPIs; Perform SCM activities including purchase order and booking management; Manage vendors, carriers, and cargo planning; Provide accurate and timely reporting.
Seniority
Individual Contributor, operational lead
