Customer Care Specialist (m/w/d)
Core
Serving as the primary voice for ZOLL LifeVest patients, relatives, doctors, clinics, and insurance companies by handling inquiries via phone, email, and documentation.
Role type
Customer Care Specialist (Backoffice)
Builds
Patient support processes and information delivery for cardiac management solutions
Domain
Medical devices / Cardiac care
Deliverable
client delivery
Required skills
Empathic communication, complex information simplification, independent case handling, multi-channel communication, PC proficiency
Preferred skills
Experience in customer service, medical field, or social/pedagogical areas, familiarity with KUMAVISION (Microsoft Dynamics), process improvement mindset
Responsibilities
Conduct empathic and solution-oriented phone calls, explain complex medical information clearly, document calls and manage inquiries in KUMAVISION, handle email inquiries and distribute information materials
Seniority
Individual Contributor