Customer Experience Assistant
Core
Assist clients with logistics problems, manage customer experience, and ensure timely cargo movement and documentation.
Role type
Customer Experience Assistant
Builds
Customer support workflows and operational efficiency in container logistics
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Customer service, Office suite proficiency, English (intermediate), Understanding of end-to-end supply chain cycles
Preferred skills
None stated
Technologies
Office suite
Responsibilities
Assist clients with problems by maintaining close communication with colleagues to ensure quick solutions; Drive adoption of electronic tools to simplify the customer experience; Build and maintain strong relationships with clients; Understand the client's business, supply chain, and end-to-end cycle; Engage in daily meetings with internal teams and clients; Collaborate with customer service and sales teams; Provide customer service focusing on loading/unloading and cargo movement to final destination; Maintain synergy between departments, clients, and terminals to ensure effective operations and meet cargo and ship documentation deadlines.
Seniority
Entry-level / Individual Contributor