Lead Logistics Customer Experience & Operations Specialist
Core
Ensure smooth and reliable execution of shipments while acting as a key point of contact for customers to develop strong relationships and drive continuous improvement.
Role type
Lead Logistics Customer Experience & Operations Specialist
Builds
End-to-end shipment execution and customer service delivery
Domain
Global logistics and supply chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end shipment process management, Service level agreement (SLA) management, Stakeholder relationship building, Customer requirement translation, Continuous improvement initiatives, Operational acumen, Problem-solving, Fast-paced environment adaptation
Preferred skills
Digital transformation collaboration, Customer insight analysis
Technologies
N/A
Responsibilities
Ensure consistent service delivery aligned with customer expectations and internal standards, Develop a deep understanding of customers to enable tailored service delivery, Ensure timely and accurate delivery of cargo, Address ad hoc customer requirements and exceptions with urgency, Consistently meet relevant service level agreements and customer-specific performance targets, Adhere to standard processes and customer-specific operating procedures to ensure compliance, Ensure smooth end-to-end shipment execution through effective coordination with internal and external stakeholders, Act as a customer advocate and key point of contact, Build a strong understanding of customers' businesses, priorities, and pain points, Use customer insights to inform subject matter experts and identify improvement opportunities, Share relevant customer knowledge with internal teams to enhance collaboration and alignment
Seniority
Mid-level, hands-on IC
