Customer Experience Consultant (Logistics)
Core
Manage end-to-end shipment processes, coordinate stakeholders, and resolve queries to ensure customer satisfaction in global logistics.
Role type
Customer Experience Consultant (Logistics)
Builds
End-to-end shipment flows and customer relationships for Maersk's logistics services.
Domain
Global Trade & Logistics
Deliverable
client delivery
Required skills
Logistics process management, stakeholder coordination, query resolution, customer retention, cross-selling/up-selling, SOP adherence, KPI monitoring, report execution
Preferred skills
Matrix organization experience, multi-cultural relationship building, needs analysis, objection handling
Technologies
N/A
Responsibilities
Manage and monitor end-to-end shipment processes; Coordinate with various stakeholders in shipment process handling; Provide value-added business solutions to customers; Resolve queries with shippers, customers, and sales teams; Maintain a customer-centric approach to prevent errors; Prepare and submit documents accurately; Execute reports and assigned tasks; Comply with specific customer SOPs and monitor KPIs; Work with the Commercial team to strengthen customer relationships.
Seniority
Individual Contributor, operational level