Ocean Customer Experience Specialist - Inbound Calling
Core
Support customer experience in ocean logistics by managing post-booking supply chain activities, including execution, coordination, and query resolution via email and chat.
Role type
Customer Experience Specialist (Inbound Calling)
Builds
Customer satisfaction and service quality through effective case management and shipment updates
Domain
Ocean logistics and global trade
Deliverable
Dashboards & analysis
Required skills
Case management, query resolution, internal coordination, shipment documentation knowledge, SLA adherence, exception handling, process-driven work
Preferred skills
Supply chain or logistics background, ocean or landside freight experience, PO or vendor management exposure
Technologies
Email platforms, chat platforms
Responsibilities
Manage customer queries and cases via email and chat, handle post-booking activities, act as single point of contact for Africa region, ensure smooth shipment flow, support shipment updates and documentation queries, maintain SLA adherence, handle exceptions and follow-ups
Seniority
Entry-level, graduate
