Lead Logistics Customer Experience and Operations Specialist
Core
Execute end-to-end supply chain operations including shipment tracking, milestone updates, reporting, and exception handling for 3PL, 4PL, and Destination Container Management processes.
Role type
Lead Logistics Customer Experience and Operations Specialist
Builds
Shipment visibility reports, milestone trackers, KPI dashboards, and operational documentation for global trade clients.
Domain
Global logistics and supply chain management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Supply chain operations (3PL/4PL), shipment lifecycle management, milestone tracking, exception handling, stakeholder communication, MS Excel, process documentation, KPI monitoring
Preferred skills
Destination Container Management (DCM), Power BI, Power Automate, AI tool testing, automation adoption
Technologies
MS Excel, Power BI, Power Automate
Responsibilities
Manage end-to-end SCM operational activities including shipment tracking and reporting; Support 3PL and 4PL workflows with vendor coordination and customer updates; Monitor DCM activities including container visibility and demurrage/detention tracking; Handle customer, vendor, and internal stakeholder queries via email; Track operational KPIs and prepare Root Cause Analysis (RCA) for process deviations; Assist in automation and AI initiatives by validating outputs and testing results; Maintain SOPs, IOPs, and process documentation.
Seniority
Mid-Senior, hands-on IC
