Lead Logistics Customer Experience and Operations Specialist
Core
Manage end-to-end returns, reverse logistics, and inventory control for high-value technology products, coordinating with carriers, warehouses, and customs brokers.
Role type
Senior logistics operations specialist (reverse logistics & returns)
Builds
Return-to-stock processes, inventory reconciliation, and shipment tracking for high-value tech products
Domain
Logistics & Supply Chain (Air Freight, Reverse Logistics)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Air freight operations, Reverse logistics management, RMA processing, Inventory reconciliation, SAP MM/WM/EWM transaction processing, Customs clearance coordination, Shipment tracking & exception management, Warehouse coordination
Preferred skills
Air import/export operations, Power BI, Excel Macros, WMS/TMS systems, Carrier management (UPS/FedEx/DHL)
Technologies
SAP, Excel, Power BI, WMS, TMS, UPS/FedEx/DHL platforms
Responsibilities
Manage end-to-end return shipments via air freight; Coordinate Return Material Authorization (RMA) and return-to-stock activities; Perform inventory reconciliation and stock verification; Process SAP transactions (CI, DN, GR, GI, Return Orders); Monitor return cycle times and shipment status; Drive continuous improvement initiatives within reverse logistics operations
Seniority
Mid-to-Senior, hands-on IC
