Lead Logistics Customer Experience and Operations Senior Specialist
Core
Manage end-to-end reverse logistics operations, including customer returns, inventory reconciliation, warehouse coordination, and transportation execution.
Role type
Senior IC logistics operations specialist (reverse logistics & warehouse)
Builds
Return-to-stock processes, inventory accuracy, and operational KPIs for supply chain clients
Domain
Supply chain / Contract logistics / Electronics manufacturing
Required skills
Reverse logistics management, RMA processing, inventory reconciliation, warehouse coordination, transportation execution, SAP transaction processing, stakeholder coordination, reporting & continuous improvement
Preferred skills
SAP MM, SAP WM, SAP EWM, SAP SD, Power BI, WMS
Technologies
SAP, Excel, Power BI, WMS
Responsibilities
Manage customer returns and RMA processes; Coordinate return shipments between customers, warehouses, and carriers; Perform inventory reconciliation and stock movement tracking; Execute inventory and warehouse transactions in SAP; Monitor return cycle times and operational KPIs
Seniority
Senior, hands-on IC
