Landside Operation Agent
Core
Manage customer orders, monitor shipments, and optimize transportation planning to ensure timely delivery and cost efficiency for global trade clients.
Role type
Senior IC logistics operations agent
Builds
End-to-end land and multimodal transport solutions for customers
Domain
Global logistics and freight forwarding
Deliverable
product features
Required skills
order management, shipment monitoring, transportation planning, billing coordination, stakeholder communication, reporting, compliance adherence, cost optimization, system data entry, documentation processing
Preferred skills
continuous improvement, problem-solving, working under pressure, digital proficiency
Technologies
TMS System, MS Office (Word, Excel, PowerPoint), reporting tools
Responsibilities
Manage multi-channel customer orders and ensure data accuracy in the TMS system; Monitor shipments across ocean, air, and land modes to meet agreed KPIs; Coordinate billing status and execute cost-saving plans; Prepare and distribute daily/weekly reports for stakeholders; Ensure compliance with transport guidelines and safety standards; Perform end-to-end documentation and billing processes.
Seniority
Mid-level, hands-on IC
