General Manager
Core
Leading store operations, driving sales growth, and ensuring exceptional guest experiences for Caribou Coffee.
Role type
Store General Manager
Builds
Coffee store operations and guest service experiences
Domain
QSR / Coffee
Deliverable
product features
Required skills
P&L management, team recruitment and training, sales growth strategies, inventory control, food safety compliance, shift scheduling, conflict resolution
Preferred skills
ServSafe certification, high school diploma or GED
Technologies
CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper
Responsibilities
Own the entire recruiting process from posting to onboarding; manage P&L and build financial plans; ensure food safety and sanitization compliance; drive sales goals and traffic growth; coach and develop team members for career progression; handle guest complaints and recovery situations.
Seniority
Mid-level, hands-on IC