Senior Executive, Customer Service Operations
Core
Managing end-to-end order processing, shipping logistics, and customer credit risk for bulk shipments.
Role type
Senior Executive, Customer Service Operations
Builds
Shipping orders and delivery documentation for bulk shipments
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Order process management, Vessel activity monitoring, Process re-engineering, Stakeholder coordination, Credit risk assessment, Invoice generation, Transport logistics coordination, Conflict resolution
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage overall order process flow to ensure timely fulfillment; Monitor vessel activities for bulk shipments; Assess and evaluate order process efficiency; Coordinate stakeholders for order fulfillment and payment collection; Conduct risk assessments on customer credit worthiness; Manage shipping documentation and delivery documents; Liaise with transport companies for shipments; Investigate non-conformance and recommend corrective actions; Resolve operational conflicts.
Seniority
Senior, hands-on IC
Full job description
Grow your career with us
You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you and exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.
Responsibilities:
You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities:
• Management of the overall order process flow to ensure shipping orders are fulfilled in a timely manner.
• Monitor vessel activities such as vessel arrival for bulk shipment.
• Assess and evaluate the adequacy and efficiency of the overall order process flow and spearhead any process re-engineering initiatives to promote the efficiency and effectiveness of the process.
• Coordinate and prompt all relevant stakeholders to ensure shipping orders are fulfilled efficiently and to ensure payments are collected promptly.
• Conducting risk assessments on customer credit worthiness to ensure risk of bad debts is kept to minimal level by proposing payment terms which are in line with the Company’s risk appetite.
• Responsible to in-coming and out-going order processing and shipping documentation, including generating delivery/shipping documents.
• Liaising with various internal and external stakeholders to issue invoices in a timely manner and ensure that there is minimal disruption to the Company’s collections.
• Liaise with internal and external transport companies/departments for timely in-coming/ out-going shipments.
• Investigate and action all non-conformance and recommend corrective actions.
• Managing and providing solutions to conflicts which arise in the course of day to day operations.
Disclaimer:
When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws.
Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience.
Thank you for considering a career with RGE.
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