Continuous Improvement Manager OPEX COE, GSC
Core
Strengthen Operational Excellence capability and problem-solving discipline across Global Shared Services (GSC) by embedding Lean practices and system thinking into daily management routines.
Role type
Senior Continuous Improvement Manager (Operational Excellence Centre of Excellence)
Builds
Operational Excellence culture, structured problem-solving discipline, and self-sufficient CI teams within GSC functions.
Domain
Logistics and Supply Chain Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> dashboards & analysis (via performance dashboards, VSM coverage, A3 throughput metrics)
Required skills
Continuous Improvement, Lean, Operational Excellence, Six Sigma, A3 Problem Solving, Root Cause Analysis, Kaizen, Visual Management, Value Stream Mapping, Waste Identification, Standard Work, Daily Management, Training Facilitation, Coaching, Stakeholder Management, Analytical Problem Solving, English Fluency
Preferred skills
Lean Six Sigma Black Belt/Master Black Belt, Global Capability Centre experience, Maturity Model Design, Performance Management Systems, Train the Trainer Model Development, Business Partnering
Technologies
A3 Problem Solving, Value Stream Mapping, Visual Management, Performance Dashboards, Daily Management Boards
Responsibilities
Drive OPEX culture and system thinking across GSC value streams; Embed structured problem solving (A3) into daily ways of working; Design and deploy structured capability journeys for OPEX elements; Lead training and facilitation for OPEX capability building; Enable the Train the Practitioner model for CI deployment; Build internal faculty and practitioner capability; Strengthen Operating System and Daily Management discipline; Partner with business leaders to link OPEX to real business problems; Define and track adoption and maturity signals.
Seniority
Senior, hands-on IC with strategic capability building focus