Shift Leader
Core
Leading store operations, managing team performance, and ensuring guest satisfaction during shifts in a coffee shop environment.
Role type
Shift Leader
Builds
Coffee products and guest experiences
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Team leadership, shift management, inventory control, cash handling, staff coaching, operational compliance, customer service, physical stamina
Preferred skills
High school diploma, valid driver's license, reliable transportation
Technologies
POS systems, inventory management software
Responsibilities
Lead shifts focusing on team engagement and guest satisfaction, maximize product sales and manage waste, ensure SOP and quality standards are executed, coach and train team members on roles and product knowledge, perform administrative tasks including bank deposits and inventory, manage deployment and delegation of tasks.
Seniority
Entry-level leadership