Shift Leader
Core
Leading store operations, managing team performance, and ensuring guest satisfaction during shifts in a coffee shop environment.
Role type
Shift Leader (IC)
Builds
Coffee products and guest experiences
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Team leadership, shift management, sales optimization, waste management, SOP enforcement, coaching, inventory management, administrative tasks, physical stamina
Preferred skills
High school diploma, valid driver's license, reliable transportation
Technologies
POS systems, inventory management tools
Responsibilities
Lead shifts focusing on team engagement and guest satisfaction, maximize product sales and manage waste, ensure team executes SOPs and quality standards, coach and train team members, perform administrative tasks like bank deposits and inventory, manage store deployment and roles
Seniority
Entry-level leadership