Shift Leader
Core
Lead store operations, manage team performance, and ensure guest satisfaction during shifts in a coffee shop environment.
Role type
Shift Leader (Retail/Food Service)
Builds
Coffee products and store operations for local customers
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Team leadership, shift management, inventory management, cash handling, staff training, customer service, SOP execution, conflict resolution, physical stamina
Preferred skills
High school diploma, valid driver's license, reliable transportation
Technologies
POS systems, inventory management software
Responsibilities
Lead shifts focusing on team engagement and guest satisfaction, maximize product sales and manage waste, coach and train team members on roles and product knowledge, perform administrative tasks like bank deposits and ordering, ensure execution of SOPs and quality standards, manage store appearance and cleanliness
Seniority
Entry-level leadership, hands-on IC