Cust Svcs Acct Rep
Core
Primary field customer relations resource serving residential and commercial customers in an assigned territory, acting as the main point of contact for service orders and resolving issues.
Role type
Field Customer Service Account Representative
Builds
Service reliability and power quality solutions for utility customers
Domain
Utility / Electrical Distribution
Deliverable
client delivery
Required skills
Customer relationship management, problem-solving, oral and written communication, Microsoft Office proficiency, knowledge of electrical distribution systems and meter technologies, field investigation capabilities
Preferred skills
Leadership abilities, community involvement, presentation skills
Responsibilities
Serve as primary point of contact for all service orders, investigate and resolve customer complaints and issues, guide customers toward energy-efficient solutions, coordinate with internal departments like Engineering and Distribution teams, perform on-site investigations in various terrain and weather conditions
Seniority
Individual Contributor, entry to mid-level
