Senior Customer Experience Partner – 4PL
Core
Senior Customer Experience Partner managing day-to-day air freight operations and service delivery for a high-growth global customer.
Role type
Senior Customer Experience Partner (Logistics)
Builds
Air freight movements and operational service delivery for a strategic global customer
Domain
Logistics / Air Freight / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Air freight operations, stakeholder management, operational exception handling, service level management, root-cause analysis, Microsoft Excel
Preferred skills
Air freight experience, global team collaboration, process improvement
Responsibilities
Manage day-to-day customer operations and ensure execution against agreed service levels and KPIs, Act as the primary escalation point for operational issues, Coordinate and monitor air freight movements while proactively managing exceptions, Lead communication between customer stakeholders and internal teams, Analyze operational gaps and identify opportunities for service improvement, Support implementation of new customer initiatives and projects
Seniority
Senior, hands-on IC