Senior Customer Experience Partner – 4PL
Core
Senior Customer Experience Partner managing end-to-end logistics activities and serving as a trusted operational advisor for complex supply chain operations.
Role type
Senior IC logistics operations partner
Builds
End-to-end transportation and supply chain operations across multiple modes
Domain
Logistics / Supply Chain Management
Deliverable
client delivery
Required skills
logistics operations, import/export operations, supply chain management, control tower operations, transportation management platforms, analytical skills, data interpretation, process improvement, stakeholder management, Excel proficiency, operational analytics
Responsibilities
Execute customer programs per SOPs/IOPs/KPIs, build customer relationships, support end-to-end transportation operations, analyze service performance and trends, translate challenges into actionable solutions, lead operational reviews and KPI reporting, coordinate new projects and system enhancements, manage operational exceptions, collaborate with Control Tower and Global Service Center teams, drive continuous improvement via root-cause analysis
