Customer Experience Consultant
Core
Primary point of contact for customers managing end-to-end shipment activities and issue resolution in logistics.
Role type
Customer Experience Consultant (Logistics)
Builds
Seamless end-to-end customer experience for freight and supply chain operations
Domain
Logistics, Freight Forwarding, Supply Chain
Deliverable
client delivery
Required skills
End-to-end shipment coordination, Customer enquiry management, Issue resolution, Stakeholder relationship building, Proactive communication, Service performance monitoring, Multi-priority management
Preferred skills
Solutions-focused mindset, Customer-first approach
Technologies
N/A
Responsibilities
Manage and coordinate end-to-end shipment activities, Serve as main point of contact for customer enquiries and issue resolution, Build and maintain strong relationships with customers and internal stakeholders, Drive customer satisfaction through proactive communication, Identify opportunities to improve service delivery and retention, Partner with Operations and Commercial teams, Monitor service performance and escalate issues
Seniority
Mid-level, hands-on IC
