Multi carrier - Landside Specialist
Core
Support customer experience in ocean logistics for the Africa region by managing post-booking supply chain activities, including execution, coordination, and query resolution via email and chat.
Role type
Customer support specialist (ocean logistics)
Builds
Customer service interactions and shipment execution support for the Africa region
Domain
Global trade / Ocean logistics
Deliverable
client delivery
Required skills
Case management, query resolution, internal coordination, shipment documentation handling, SLA adherence, exception handling
Preferred skills
Supply chain or logistics background, ocean or landside freight experience, PO or vendor management exposure
Responsibilities
Manage customer queries and cases via email and chat, handle post-booking activities, act as single point of contact for Africa region customers, ensure smooth shipment flow, support shipment updates and documentation queries, maintain SLA adherence, handle exceptions and follow-ups
Seniority
Entry-level, graduate
