Global Operations Support
Core
Answering incoming calls, monitoring/responding to customer inquiries, tracking and updating shipments, and providing customer service for warehousing and distribution logistics.
Role type
Operations Support Specialist (Customer Service & Logistics Coordination)
Builds
Customer service interactions and shipment status updates for Maersk's warehousing and distribution network
Domain
Logistics / Supply Chain / Warehousing
Deliverable
Dashboards & analysis (shipment tracking) | Client delivery (customer support)
Required skills
Customer service, Data entry, Communication, Problem-solving, Multitasking, Organizational skills
Responsibilities
Answer incoming calls, Respond to customer inquiries via email, Make outgoing calls to follow up on shipments, Track and update shipment data, Assist Pilot stations and cartage agents, Follow published procedures for NCS accounts