4PL Customer Service Agent – Booking management
Core
Manage end-to-end export booking operations, coordinate carrier capacity, and serve as the primary operational contact for customers to ensure smooth logistics flow.
Role type
4PL Booking Management Agent (Customer Service)
Builds
End-to-end export booking operations and shipment visibility for customers
Domain
Global trade logistics / 4PL / Export planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Forecast management, volume planning, capacity control, carrier booking processes, space allocation, vessel schedule management, root cause analysis, stakeholder coordination
Preferred skills
Analytical skills, problem-solving, proactive communication, process improvement
Technologies
MS Office (Excel, Outlook, PowerPoint)
Responsibilities
Manage end-to-end export booking activities with nominated carriers; Consolidate customer demand forecasts into weekly/monthly booking plans; Monitor and evaluate performance of 2PL/3PL partners; Serve as primary operational contact for booking status and exception handling; Prepare operational and performance reports
Seniority
Junior to Mid-level, hands-on IC
