Customer Experience Analyst
Core
Manage complex customer service requests and drive digital adoption to improve the customer experience in container logistics.
Role type
Customer Experience Analyst (Customer Service)
Builds
Customer service solutions and operational efficiency improvements for logistics clients
Domain
Logistics / Freight Forwarding / International Trade
Deliverable
client delivery
Required skills
Customer service management, stakeholder collaboration, digital tool adoption, continuous improvement, problem-solving, data analysis
Preferred skills
Results-oriented mindset, adaptability, team collaboration
Technologies
Microsoft Office
Responsibilities
Manage medium to high complexity customer cases, ensure clear and professional communication, encourage digital tool adoption, build relationships with internal stakeholders, collaborate with Sales to develop client-focused solutions, support AEO program compliance, contribute to continuous improvement initiatives