Nurse Advice Line
Core
Performs telephone triage to collect patient data, make assessments, develop working diagnoses, and determine interventions and disposition for callers ranging from neonates to adults.
Role type
Registered Nurse (Telephone Triage)
Builds
Triage assessments and care advice for patients/callers
Domain
Healthcare / Telehealth
Required skills
Nursing judgment, telephone triage, medication review, age-appropriate assessment, critical situation response, computer software utilization, documentation, quality improvement integration
Preferred skills
Advice line experience, Emergency Department experience, Urgent Care experience, Triage experience, Bilingual skills
Technologies
Computer software, reporting systems
Responsibilities
Collect patient health data and perform initial assessments for various age groups; Review medications, drug dosages, allergies, and immunization status; Perform quality audits and adjust dispositions based on unique patient needs using nursing judgment; Act as team leader to monitor call queue safety and serve as a resource for staff
Seniority
Mid-level, hands-on IC