Patient Access Specialist - Emergency Department
Core
First point of contact for patients in outpatient clinics, responsible for registration, insurance verification, financial collection, and maintaining accurate patient records.
Role type
Patient Access Specialist (Admissions & Registration)
Builds
Patient registration encounters and accurate billing data for outpatient services
Domain
Healthcare / Patient Access
Required skills
Data entry accuracy, Insurance eligibility verification, Financial counseling, EHR management, Regulatory compliance (EMTALA/HIPAA), Multi-tasking
Preferred skills
Epic familiarity, Microsoft Office Suite, Typing speed 25 wpm
Responsibilities
Register and check in patients by confirming identity and updating demographic/insurance info; Collect point-of-service payments and explain financial responsibilities; Verify insurance coverage and resolve authorization issues; Collaborate with clinical teams to support efficient clinic flow; Ensure adherence to federal and organizational regulatory requirements.
Seniority
Entry-level, individual contributor