Patient Access Representative 2 Full Time Bascom Palmer Eye Institute Miami, FL
Core
Registers patients for clinical services, verifies insurance benefits, explains documents, and collects payments to ensure financial clearance.
Role type
Patient Access Representative (Front-End Revenue Cycle)
Builds
Patient check-in flow, financial clearance, and revenue collection for an academic eye institute.
Domain
Healthcare / Ophthalmology
Required skills
Insurance verification, patient registration, financial counseling, HIPAA compliance, multi-system navigation (EPIC, Grand Central), cash handling, regulatory knowledge (CMS, OSHA)
Preferred skills
Cross-training in clinical support functions, de-escalation techniques, self-serve technology assistance
Technologies
EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact, Aria Oncology
Responsibilities
Obtain and verify patient demographic and clinical information; contact families or physician offices for missing insurance data; obtain pre-certifications and referrals; collect payments and manage cash drawers; assist patients with self-serve technology; coordinate patient flow and scheduling; handle high-volume calls and triage; maintain accurate documentation in compliance with HIPAA and other regulations.
Seniority
Mid-level, hands-on IC