Lead Logistics Customer Experience & Operations Team Lead - USA
Core
Lead a team of 25-30 employees managing returns, reverse logistics, air freight, and warehouse operations for high-value technology products.
Role type
Senior Team Lead, Logistics & Operations
Builds
End-to-end reverse logistics processes, air freight shipments, and inventory accuracy for global stakeholders.
Domain
Logistics, Supply Chain Management, Technology Hardware
Required skills
Air freight coordination, SAP transaction processing, Inventory management, Team leadership (25-30 people), Stakeholder management, Process improvement, Root cause analysis, KPI tracking
Preferred skills
None stated
Technologies
SAP, UPS, FedEx, DHL
Responsibilities
Oversee end-to-end return shipments via air freight, Manage RMA and return-to-stock activities, Coordinate with carriers and customs brokers, Ensure inventory accuracy across warehouse and SAP systems, Lead daily operations and coach team members, Drive root cause analysis for operational issues
Seniority
Senior, hands-on IC with people management
