Lead Logistics Customer Experience & Operations Team Lead - USA
Core
Lead logistics operations for high-value technology products, managing returns, reverse logistics, air freight, and warehouse inventory.
Role type
Senior IC logistics team lead (reverse logistics & SCM)
Builds
End-to-end return shipments, inventory reconciliation, and operational reporting for global stakeholders
Domain
Logistics & Supply Chain (Technology sector)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Air freight coordination, SAP transaction processing, RMA management, team leadership (25-30 employees), stakeholder management, process optimization, inventory reconciliation, customs clearance coordination
Preferred skills
None stated
Technologies
SAP, UPS, FedEx, DHL
Responsibilities
Oversee end-to-end return shipments via air freight; Manage Return Material Authorization (RMA) and return-to-stock activities; Coordinate with carriers and freight forwarders; Ensure timely receipt and processing of returned inventory; Oversee SAP transaction management (CI, DN, GR, GI); Lead daily operations and ensure SLA/KPI achievement; Coach and mentor team members
Seniority
Senior, hands-on IC with people management
