Lead Logistics CX Team Leader
Core
Lead a team of agents managing a portfolio of clients, optimizing delivery of non-physical and outsourced physical products, and providing proactive support within a specific geography.
Role type
Senior Team Leader, Customer Experience (Logistics)
Builds
Customer service operations for international logistics and freight transport
Domain
Logistics, Freight Transport, Customer Service
Deliverable
client delivery
Required skills
Team leadership, Change management, Process adherence (SOP/IOP), KPI monitoring, Client relationship building, Problem resolution, Talent acquisition and retention, Cost control, Project implementation support, Data presentation
Preferred skills
End-to-end logistics process knowledge, Business acumen, Urgency, Interpersonal skills
Technologies
KPI dashboards, Project management systems
Responsibilities
Train and lead team members, Drive change management projects, Ensure team compliance with standard processes and client-specific SOPs, Integrate new team members, Build strong client relationships, Resolve client issues, Establish clear goals and guide the team to performance standards, Ensure profitable business operations, Participate in new account implementation tasks
Seniority
Senior, hands-on IC with people management
