Associate Engineer, GxP IT Support
Core
GxP IT Systems Engineer supporting manufacturing operations at a biotech facility, bridging IT and Operational Technology (OT) to ensure compliant, robust system performance for mRNA medicine production.
Role type
Associate Engineer, GxP IT Support
Builds
Compliant IT/OT infrastructure for GMP production lines, lab systems, and manufacturing workstations.
Domain
Biotechnology / GxP Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
GxP/GMP compliance knowledge, Tier 1 IT support, Windows server administration, VMware/Hyper-V virtualization, Active Directory, DNS/DHCP, observability tools (Dynatrace, Splunk, PagerDuty), endpoint security (CrowdStrike), CMDB management, Apple device support (MacOS/iOS/JAMF), SQL Server/Oracle, backup/recovery systems.
Preferred skills
ServiceNow, cloud platforms (AWS), network routing/switching/firewall concepts.
Responsibilities
Ensure compliance with GMP and data integrity standards; provide Tier 1 support for manufacturing operations (workstations, HMIs, scanners, printers); triage and resolve IT incidents and change controls; manage infrastructure operations (servers, VMs, AD, DNS); support change execution in validated GxP environments; monitor system health using observability tools; maintain endpoint protection and vulnerability management; provide day-to-day end-user IT support (laptops, mobile devices, OS, Office Suite); maintain documentation for tickets, repairs, and asset tracking.
Seniority
Associate, hands-on IC