Customer Experience Agent
Core
Manage end-to-end shipment processes, coordinate stakeholders, and resolve customer queries to ensure smooth logistics flow.
Role type
Customer Experience Agent (Logistics)
Builds
Shipment tracking and resolution services for global trade customers
Domain
Global logistics and container shipping
Deliverable
client delivery
Required skills
Logistics process management, stakeholder coordination, customer relationship management, issue resolution, documentation accuracy, KPI monitoring, cross-selling identification
Preferred skills
Logistics product knowledge, matrix environment adaptability, multicultural collaboration, proactive error prevention
Technologies
Standard Operating Procedures (SOPs), internal guidelines, reporting tools
Responsibilities
Monitor shipment processes, coordinate stakeholders, resolve customer and stakeholder queries, prepare and submit documentation, monitor KPIs, execute reports, support customer retention and cross-sell opportunities
Seniority
Individual Contributor, entry to mid-level
