CHB Operations Leader
Core
Oversee end-to-end customs brokerage operations for a defined portfolio of clients, ensuring compliant and efficient service delivery while leading a team of CHB professionals.
Role type
Senior CHB Operations Leader (Team Lead)
Builds
Import customs brokerage services for clients
Domain
Global logistics / Customs brokerage
Required skills
Team leadership and coaching, U.S. import regulations expertise, operational performance management, financial process accuracy, stakeholder escalation management, KPI monitoring
Preferred skills
Experience in logistics or transportation, analytical problem-solving, organizational skills
Technologies
None stated
Responsibilities
Lead and manage a team of CHB associates, oversee end-to-end import customs brokerage operations, act as primary escalation point for complex issues, monitor and drive performance against KPIs, ensure accuracy in financial processes, collaborate with internal teams to optimize service delivery
Seniority
Senior, hands-on IC with team leadership